24 Jun 15
Steve McIntosh of BeQuick Presents “Who is Your Customer?”
Identifying your REAL customer is not always as obvious as it may seem. This presentation focuses on identifying what you are TRULY in the business of providing and who your REAL customer actually is. Having a clear understanding of this will help you sell more effectively. READ MORE
24 Jun 15
Jordan Majkszak of Assist Wireless Presents NaLA Marketing & Web Strategy
Jordan Majkszak of Assist Wireless Presents NaLA Marketing & Web Strategy utilizing the brand bullseye quadrant technique. He explains how utilizing these tools helps develop your brand essence by hitting the brand bullseye and uses NaLA as a real life example. READ MORE
24 Jun 15
John Galloway of Sprint Presents Wireless Future In America
John Galloway of Sprint discusses the evolution of current mobile trends and where they are headed. Discussion includes devices, prepaid, apps, the data explosion, and initiatives for success. READ MORE
24 Jun 15
Mark Foster of Foster Law Presents “Competitive Opportunities: Home VoIP and Lifeline”
Mark Foster of Foster Law presents "Competitive Opportunities: Home VoIP Phones and Lifeline". This presentation overview recent FCC action/non-action, FCC statements, recent enforcement, broadband initiatives, rulings, and competitive information regarding VoIP, Non-Lifeline services, and Coverage Gaps. READ MORE
24 Jun 15
Dennis Stoutenburgh of Stratus Contact Solutions Presents Call Center Innovation for Lifeline
Dennis Stoutenburgh presents the evolution in call center and customer care in the lifeline industry including the importance of multi-channel communication, big data, and the social elements. READ MORE
24 Jun 15
David Dorwart Presents NaLA Mission, Vision, and Important Numbers
David Dorwart opens the NaLA conference with our mission, our vision, and some important numbers. He also makes a compelling connection between Abraham Maslow and Self Actualization.
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02 Jun 15
NaLA Post Conference Survey
We felt as if we had a really successful 2015 NaLA Spring Conference, and the results of the survey below corroborate that suspicion. We thought we would share the results of the survey and invite our members to comment on the show within the blog if they had any thoughts. Thanks for a great show! We... READ MORE
15 May 15
Updated Conference Agenda
Please find the FULL conference program including the agenda in the PDF available in the button below. Looking forward to a great conference! Full Conference Agenda & Program READ MORE
20 Apr 15
Spring Conference Breakout & Discussion Topics Survey
Create your own user feedback survey
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09 Apr 15
NaLA Spring Conference Agenda
Here is a preliminary agenda for next month's Spring Conference. We are looking forward to seeing everyone there! Make sure you make your hotel reservations ASAP. We will continue to update this agenda as we get closer to the event. A PDF version of the agenda is available here: PDF Version of Agenda READ MORE