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2017 NaLA Annual Conference Presentations

About the 2017 NaLA Annual Conference Talks The 2017 NaLA Annual Conference presentations are now available online for NaLA Members. Each conference day was comprised of both NaLA Talks and Panel Sessions, where attendees heard from over a dozen speakers and panelists who provided insight into compelling discussions topics, such as the Effects of the…

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Eric Schimpf of FreedomPop Presents “‘Freemium’ Business Model”

Presentation Description: This Panel discussed how to successfully sell “Free”. This topic is particularly relevant for Lifeline ETCs. With a “Freemium” Business Model, ETCs can benefit from providing a low barrier to entry, minimizing the challenge of customer acquisition. In addition to discussing the benefits of offering a free product/service, this NaLA Talk addressed when... READ MORE

Kim Lehman of enTouch Wireless Presents “Leading Through Change”

Presentation Description: Focusing on the work of analytical psychologist and psychiatrist Carl Jung, this NaLA Talk discussed aspects of managing organizational (and personal) change. Subjects in this presentation included how to unleash team strengths, and the use of personality profiles to gain perspective on your personal work to find new ways to approach change. About... READ MORE

NaLA Chairman David Dorwart Presents “NaLA Annual Review”

Presentation Description: This NaLA Talk reviewed the organization’s growth over the last year, as well as additions to the NaLA Board & the appointment of a Treasurer and Secretary to the organization. The review of where we’ve been to where we’re going is a reminder that the unification of Lifeline providers, distributors, suppliers, vendors, and advocates is crucial... READ MORE

Marisa Lorenzo of Kelley Drye Presents “Internal Control, Fraud Prevention & False Claims Act”

Presentation Description: This NaLA Talk discussed internal control and fraud prevention, with some focus on how to avoid Enforcement and False Claims Act exposure. Lorenzo offered strategies for strengthening internal controls, starting with the agent level, through the eligibility process and 497 submissions, and finally during potential investigations by government or third party enforcement. About... READ MORE

Anne Turner of CGM Presents “National Verifier”

Presentation Description: This NaLA Talk discussed the National Verifier, which was originally introduced in the 2012 Lifeline Reform Order and furthered by the 2016 Lifeline Modernization Order. Both orders directed the development of a national database to verify Lifeline eligibility. Included in this talk were goals and functions of the National Verifier database, such as... READ MORE

John Heitmann of Kelley Drye Presents “Privacy Practices for ETCs”

Presentation Description: This NaLA Talk identified best practices for ETCs, discussed applicable privacy laws, and included a look ahead at federal communications privacy enforcement. Additionally, Heitmann discussed the Privacy CRA Resolution, with specific focus on how it opens up opportunity for ETCs and what precursory knowledge will be useful to assure mobile marketing compliance and privacy and data security. About the... READ MORE

John Heitmann of Kelley Drye Presents “Lifeline in Washington: Capitol Hill Update”

Presentation Description: This NaLA Talk discussed the current political climate and how it relates to the Lifeline sector. Recent changes in the White House, House, Senate, and FCC were a large part of the focus, with particular emphasis on Lifeline under Chairman Pai’s FCC. Topics included the early 2017 Lifeline Broadband Provider (LBP) revocations and the in-progress National Verifier,... READ MORE

David Dorwart Presents “Making Lifeline Connections”

Presentation Description: The 2017 Annual Conference kicked off with opening remarks from the Chairman. Reminding attendees of the organization’s mission and vision, this presentation focused on the evolution of NaLA and the importance of innovation and adaptation to organizational success. Setting the stage for the collaborative nature of the conference, the opening remarks were a reminder of... READ MORE